A. In-Stock Items
If an item is in stock, it will be shipped within one week.

B. Made-to-Order Pieces
If an item is made to order, please allow approximately 3 weeks for production before shipping. Once your order is completed, it will be shipped based on the shipping method selected at checkout. Shipping times do not include production time for made-to-order pieces.

Lead Time
All MÌREL pieces are meticulously handcrafted by master artisans in Istanbul, Turkey. Because of this, lead times may vary depending on availability:

In-Stock Items: If the item is in stock, it will be shipped within the week. Made-to-Order Pieces: If the item is not in stock, it will be made to order, with an estimated production time of approximately 3 weeks before shipping. We believe in slow, intentional craftsmanship, ensuring that every piece meets the highest standards of quality and artistry.

Returns & Exchanges
Due to the handmade nature of our jewelry, we do not accept returns or exchanges. However, if an item arrives damaged, please contact us within 48 hours of delivery, and we will evaluate the situation on a case-by-case basis to find a resolution.

For any questions regarding lead times, order status, or product concerns, please reach out to [your contact email].