Refund policy

Refund and Return Policy

At Mìrel Fine Jewelry, we are committed to delivering timeless designs crafted with exceptional quality and care. Please review our policy below to understand how we handle returns, repairs, and damages.

Final Sale Policy

All sales are considered final unless otherwise expressly stated. Due to the bespoke nature and craftsmanship of our jewelry, we are unable to accept returns or exchanges for reasons unrelated to manufacturing defects or damage during shipping.

Damaged Goods

We take great care to ensure your jewelry arrives in perfect condition. If your item arrives damaged, please contact us at info@mirel.co within 7 days of receiving your order. Kindly provide:

  • Your order number
  • Photos of the damage and packaging

Our team will guide you through the next steps to ensure a swift resolution.

Repair Policy

We are proud to offer a 5-year repair policy for any issues related to manufacturing defects or normal wear. Customers are responsible for shipping and handling fees for repair services.

To initiate a repair, please email us at info@mirel.co with:

  • Your order number
  • A description of the issue
  • Photos of the piece requiring repair

Once reviewed, we will provide instructions on how to ship your jewelry to us.

Ring Resizing

Ring resizing is available for most pieces. The first resize within 30 days of purchase is complimentary (customer pays shipping). Resizes after that, or on pieces that are not conducive to resizing, are evaluated on a case-by-case basis.

Additional Information

  • Non-Repairable Items: In rare cases, if your jewelry is deemed irreparable due to extensive damage or missing components, we will work with you to explore alternative solutions.
  • Custom Pieces: Custom or bespoke designs may be subject to additional terms. Please refer to your order agreement.
  • Lost or Stolen Pieces: Once a piece is delivered, responsibility for its care transfers to the owner. Lost or stolen pieces are not eligible for free replacement.

For any questions, please contact us at info@mirel.co.